Orders will be sent out within 1-5 business days. Once shipped, orders generally take 1-3 business days to arrive within Belgium, 2-4 business days to arrive within neighbouring countries, 3-5 business days to arrive within Europe and 3-8 business days to arrive to the United States.

We cannot be held responsible for any delays in the delivery of your order that is caused by the postal service. If your order has not arrived within15 business days (European Union) after it has been shipped, please contact us at info@orangethreadshop.com so that we can look into it.

Please ensure your address is entered correctly when placing your order, double-checking the country and ZIP code.

You should receive an email confirming your order within 15 minutes of placing the order. If you do not receive this, or the details shown require update please contact us at info@orangethreadshop.com straight away